Diversion
and Prevention Case Manager
Job
Announcement
Position
Summary
From homelessness to coming home,
Pillars provides shelter, support, and solutions to address the housing needs
in our community. The Diversion and Prevention Case Manager is responsible for
identifying, assessing and providing case management services to clients who
are residing in a temporary residence. The goal of this program is to prevent
client(s) from having to enter shelter by working with the individual or family
to transition them from the place they are temporarily residing directly into
another form of affordable, stable housing. This will require the Diversion and
Prevention Case Manager to frequently provide services to the client outside of
the traditional shelter setting. The
Diversion and Prevention Case Manager reports to the Supportive Services
Director.
Duties and Responsibilities
- Has passion for the mission of Pillars and displays agency values:
Respect, Collaboration, Empowerment and Grit.
- Provide primary crisis problem solving
and intervention.
- Builds and maintains a strong
connection with all clients using a strength based, trauma informed approach.
- Acts with a sense of urgency and
requires ability to problem solve while displaying mental agility to quickly
support clients in finding housing to avoid entry to shelters.
- Completes thorough assessments to mutually
establish goals for a client’s tenure.
- Serves as an advocate for participants across
systems when the need arises.
- Refers clients to appropriate community resources
and serves as a broker between resources.
- Manages
records, both paper and electronic, as well as grant documentation for those
that are utilizing Pillars services.
- Manages participant’s funded
accommodation and services, including the preparation of correspondence and
statistical data.
- Represents agency in community or in
interagency activities and other community events.
- Other duties as assigned.
Core Competencies
- Building
Relationships –
Demonstrates exceptional relationship-building ability with volunteers,
clients and consumers, tenants, agency partners, donors and potential
donors, board and committee members.
- Confidentiality
– Ability to
maintain confidential information and safeguard the security of
information of Pillars and our clients. Keep private information from
unauthorized individuals, either within Pillars or others outside the
organization.
- Conflict
Management –
Reacts and responds to complaints, solves problems. Helps consumers
and staff come to agreement; deescalates charged situations. Reacts
quickly to assess the conflict and determine appropriate steps to
resolve. Remains calm and professional during high stress
situations.
- Cultural
Awareness and Sensitivity – to those you are serving. Is mindful or conscious of
similarities and differences between people from different groups. Is
respectful and accepting of the differences and strives to understand
them.
- Flexibility
– Ability to
flex schedule to occasionally respond to needs outside of normal working
hours.
- Problem-Solving – Identifies and
resolves problems in a timely manner. Gathers and analyzes
information skillfully. Develops alternative solutions. Works
well in group problem-solving situation; remains calm when
dealing with emotional topics.
- Self-Management
– Takes
initiative to seek out what needs to be done; responsible for attaining
goals and following guidelines/procedures with minimal supervision or
direction; strong sense of accountability and pride in work.
Demonstrates flexibility and the ability to adapt to changing
situations/expectations.
Qualifications
- Bachelor’s
degree in Human Services related field or five or more years of relevant
experience
- Minimum two
years of relevant experience is preferred
- Relevant
experience could include:
o A strong understanding of barriers
specific to persons experiencing homelessness
- Experience working with survivors of domestic violence
o
Experience
working with people facing mental health struggles and/or challenges with addictions
o Knowledge of community resources
available to families who are low income and/or experiencing homelessness
- Experience with the Wisconsin Homeless Management Information System,
ServicePoint
·
Ability to travel
locally for home visits, with access to a reliable vehicle and possess a valid
Wisconsin driver’s license and automobile license
Compensation
The compensation for this position is a $35,000 annual salary. Benefits include health insurance, dental
insurance, vision insurance, vacation, holidays, sick leave, short & long
term disability, life insurance, 401k retirement account and an Employee
Assistance Plan.
To Apply DEADLINE TO APPLY: March
17, 2021 BY 11:00 AM
Send resume and cover letter to tmelzl@pillarsinc.org or mail:
Tracy Melzl, Human Resources Assistant, Pillars, Inc., 605 E
Hancock Street, Appleton, WI 54911
Pillars is an Equal Employment
Opportunity employer committed to achieving a diverse workforce and to
maintaining a community which welcomes and values a climate supporting equal
opportunity and difference among its members. All qualified applicants will receive
consideration for employment without regard to race, national origin, color,
religion, age, genetics, sex, sexual orientation, gender identity, disability
or veteran status.
