Diversion and Prevention Case Manager

Job Announcement

Position Summary

From homelessness to coming home, Pillars provides shelter, support, and solutions to address the housing needs in our community. The Diversion and Prevention Case Manager is responsible for identifying, assessing and providing case management services to clients who are residing in a temporary residence. The goal of this program is to prevent client(s) from having to enter shelter by working with the individual or family to transition them from the place they are temporarily residing directly into another form of affordable, stable housing. This will require the Diversion and Prevention Case Manager to frequently provide services to the client outside of the traditional shelter setting.  The Diversion and Prevention Case Manager reports to the Supportive Services Director.

 

Duties and Responsibilities

• Has passion for the mission of Pillars and displays agency values: Respect, Collaboration, Empowerment and Grit.
•  Provide primary crisis problem solving and intervention. 
•  Builds and maintains a strong connection with all clients using a strength based, trauma informed approach.
•  Acts with a sense of urgency and requires ability to problem solve while displaying mental agility to quickly support clients in finding housing to avoid entry to shelters.
•  Completes thorough assessments to mutually establish goals for a client’s tenure.
•  Serves as an advocate for participants across systems when the need arises.
•  Refers clients to appropriate community resources and serves as a broker between resources.
•  Manages records, both paper and electronic, as well as grant documentation for those that are utilizing Pillars services.
• Manages participant’s funded accommodation and services, including the preparation of correspondence and statistical data.
•  Represents agency in community or in interagency activities and other community events.
•  Other duties as assigned.

 

Core Competencies

• Building Relationships – Demonstrates exceptional relationship-building ability with volunteers, clients and consumers, tenants, agency partners, donors and potential donors, board and committee members.
• Confidentiality – Ability to maintain confidential information and safeguard the security of information of Pillars and our clients. Keep private information from unauthorized individuals, either within Pillars or others outside the organization.
• Conflict Management – Reacts and responds to complaints, solves problems.  Helps consumers and staff come to agreement; deescalates charged situations.  Reacts quickly to assess the conflict and determine appropriate steps to resolve.  Remains calm and professional during high stress situations. 
• Cultural Awareness and Sensitivity – to those you are serving. Is mindful or conscious of similarities and differences between people from different groups. Is respectful and accepting of the differences and strives to understand them.
• Flexibility – Ability to flex schedule to occasionally respond to needs outside of normal working hours.
• Problem-Solving – Identifies and resolves problems in a timely manner.  Gathers and analyzes information skillfully.  Develops alternative solutions.  Works well in group problem-solving situation; remains calm when dealing with emotional topics. 
• Self-Management – Takes initiative to seek out what needs to be done; responsible for attaining goals and following guidelines/procedures with minimal supervision or direction; strong sense of accountability and pride in work.  Demonstrates flexibility and the ability to adapt to changing situations/expectations. 

 

Qualifications

• Bachelor’s degree in Human Services related field or five or more years of relevant experience
• Minimum two years of relevant experience is preferred
• Relevant experience could include:

o   A strong understanding of barriers specific to persons experiencing homelessness

• Experience working with survivors of domestic violence

o   Experience working with people facing mental health struggles and/or challenges with addictions

o   Knowledge of community resources available to families who are low income and/or experiencing homelessness

• Experience with the Wisconsin Homeless Management Information System, ServicePoint

·       Ability to travel locally for home visits, with access to a reliable vehicle and possess a valid Wisconsin driver’s license and automobile license

 

 

Compensation

The compensation for this position is a $35,000 annual salary.  Benefits include health insurance, dental insurance, vision insurance, vacation, holidays, sick leave, short & long term disability, life insurance, 401k retirement account and an Employee Assistance Plan.

To Apply                           DEADLINE TO APPLY: March 17, 2021 BY 11:00 AM             

             

Send resume and cover letter to tmelzl@pillarsinc.org or mail:

 

Tracy Melzl, Human Resources Assistant, Pillars, Inc., 605 E Hancock Street, Appleton, WI 54911

 

 

Pillars is an Equal Employment Opportunity employer committed to achieving a diverse workforce and to maintaining a community which welcomes and values a climate supporting equal opportunity and difference among its members. All qualified applicants will receive consideration for employment without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.