Training Opportunity

Ryan Dowd is back! We have asked him to return with a variety of new topics.  We have scheduled 2 different full-day workshops with Ryan Dowd.   To register, please visit our new page on our website for trainings:  https://www.wiboscoc.org/trainings.html

 

September 30, 2021        9am – noon, 1-4 pm

• While the first session is directed for supervisors, everyone is welcome to attend.  Registration will be done through Eventbrite and can be found at:  https://www.eventbrite.com/e/ryan-dowd-september-2021-tickets-168987535267
• Cost: BOS members $75/person. If register 4+ then it is $50/person (plus Eventbrite fees). Non-member is $100/person.
• As a reminder, the sessions are not recorded. Sign up will be first come, first served. Participants should have access to a camera, speaker, and microphone.  Approximately 1 week before the training, you will be sent a ZOOM link.  Make sure the email address for the person registering is typed in correctly as that will be the email address used to send the link.

 

Topics that will be covered include:

• Supervisor training – Tips for managing frontline staff who work directly with individuals experiencing homelessness.  There is a special focus on how to coach them to deescalate conflict.

 

• Burnout – The science behind what burnout does to the brain and the research behind how organizations can prevent and reverse burnout with their staff.

 

• Service animals – Do you know the legal definition between a service animal vs. an emotional support animal vs. a pet?  Do you know what you can legally ask and what you can’t?  This training explains the two major laws that apply to most nonprofit organizations.

 

• Getting hit on by customers – How can you effectively stop the individuals you serve from sexually harassing you and your staff?  This training offers a very practical step-by-step framework for addressing sexual harassment from clients.

 

• Prejudice comments – This training addresses how to handle prejudicial comments (sexist, racist, homophobic, etc.) from the clients of your organization.  These situations are wildly complicated, so this training provides a myriad of strategies for people to choose from rather than a clunky one-size-fits all approach.

 

 

December 16, 2021         9am – noon, 1-4 pm

• We have asked him to conduct his core training and a few new add on sessions. Registration will be done through Eventbrite and can be found at:  https://www.eventbrite.com/e/ryan-dowd-december-2021-tickets-169140524863
• Cost: BOS members $75/person. If register 4+ then it is $50/person (plus Eventbrite fees). Non-member is $100/person.
• As a reminder, the sessions are not recorded. Sign up will be first come, first served. Participants should have access to a camera, speaker, and microphone.  Approximately 1 week before the training, you will be sent a ZOOM link.  Make sure the email address for the person registering is typed in correctly as that will be the email address used to send the link.

 

Topics that will be covered include:

• Enforcing the rules with compassion and empathy – This is Ryan’s core training.  It focuses on practical tools for deescalating and preventing conflict.  It does so, though, within a framework of helping individuals to understand the psychology behind why this approach works best with individuals experiencing homelessness.

 

• Police – When should you call the police?  When should you not?  How should you call the police?  What do you do when they arrive?  What do you do if the officer is a jerk or won’t assist?

 

• Traumatic Brain Injury – TBI is very common in homeless populations (> 50%).  It can have very specific (bad) effects on a person’s behavior.  This training explains the neuroscience behind the problematic behavior as well as specific strategies for working with individuals suffering from TBI.

 

For more information about Ryan Dowd, please visit:  http://www.homelesstraining.com/ and http://www.homelesslibrary.com/