Pillars Adult and Family Shelter Manager

Job Announcement

Position Summary

From homelessness to coming home, Pillars provides shelter, support, and solutions to address the housing needs in our community. This full-time exempt position is part of the extended leadership team of Pillars and reports to the Crisis Housing Director.  The Adult and Family Shelter Manager directly manages staff and select volunteers, manages shelter expense lines to budget, assists the Crisis Housing Director in the provision of quality services to people experiencing homelessness and those at risk of homelessness, and produces and analyzes strategic reports for the organization.

Duties and Responsibilities include but are not limited to:

·       Directs the activities and programs of the shelter within established policies and procedures. Maintains the quality of the shelter program. Recognizes ongoing needs of people experiencing homelessness; in concert with shelter client advocates, case managers, the Leadership Team and community partners, develops and implements programming to meet those needs.  Prepares for and participates in shelter and program monitoring.

·       Contributes to strategic planning for the organization, including identifying and analyzing the changing root-causes of homelessness, and develops programs, staff training, or outreach to address those causes.

·       Directly supervises Shelter Client Advocates, Operations Coordinator, Maintenance staff, Peer Support Specialists, Recovery Coaches and other designated staff, to include: hiring; training; writing and delivering performance reviews; addressing performance issues and /or employee concerns; assigning, developing, delivering ongoing training and development and approves timesheets and expense reports for direct reports.

·       Collaborates with Teams to collect and maintain all statistic and demographic data on clients and contributes to ensure monthly/quarterly/annual reports to grantors, board of directors and other funding sources are completed as necessary. 

·       Fosters a work environment of high ethical and service standards, professional competence, sensitivity to low income individuals, and overall team engagement.

·       Contributes to agenda facilitation of staff meetings for all shelter employees.

·       Oversees the Operations Coordinator in the daily operations of the shelter facility, including managing vendor relationships, sourcing vendors, and requesting and reviewing bids for services.

·       Develops and manages budget expense lines regarding the operations of the shelter.

·       Maintains and updates policies and procedures for employees and clients.

·       Prepares and files reports of accidents and injuries.

·       Analyzes reports on shelter statistics.

·       Attends staff, board and committee meetings as requested.

·       Other duties as assigned.

Core Competencies and Qualifications

·       Strategic Planning – in conjunction with the Pillars Leadership Team, Executive Director, and employees, determines the direction of Crisis Housing programs. 

·       Communication – Strong verbal and written communication skills are required on multiple levels: with clients, coworkers, Pillars Leadership Team, other community agencies, and emergency services.

·       Decision Making – Displays sound judgment when making decisions, at times with limited information; applies knowledge of human services and human resources fields, follows organizational policies and procedures; aware of implications of state and federal regulations; able to make complex decisions in line with agency’s mission, vision and values; able to effectively troubleshoot gray areas for the sake of efficiency and problem resolution.

·       Conflict Management – Reacts and responds to complaints, solves problems. Helps clients and staff come to agreement; deescalates charged situations. Reacts quickly to assess the conflict and determine appropriate steps to resolve. Remains calm and professional during high stress situations.

·       Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

Education and/or Experience

·       Bachelor’s degree in Human Services or a related field highly preferred.

·       Minimum of two years of direct supervisory experience in human services preferred, or an equivalent combination of education and experience.

·       Experience with various case management approaches and training (Motivational Interviewing, Trauma Informed Care, Client Centered approaches, etc.) preferred.

Compensation

The wage range for this full-time position is $43,000-$60,000.  Competitive pay commensurate with experience.

Benefits include health insurance, dental insurance, vision insurance, vacation, holidays, sick leave, short & long term disability, life insurance, 401k retirement account and an Employee Assistance Plan.

To Apply                           DEADLINE TO APPLY: 3/05/2020 BY 8:00 AM     

             

Send resume and cover letter to tmelzl@pillarsinc.org or mail:

Tracy Melzl, Human Resources Assistant, Pillars, Inc., 605 E Hancock Street, Appleton, WI 54911

Pillars is an Equal Employment Opportunity employer.